Writing
Essays on agents, customer context, workflow systems, startup engineering, and the infrastructure around AI-native teams.
Featured
Agent Harnesses, Not Chatbots
forthcomingUseful agents need tools, state, permissions, review, notifications, and feedback loops.
agentsworkflowaiproduct
Agent products need workflow state
1 min readThe best AI products expose less chat and more workflow state.
agentsworkflowproduct
Why Customer Context Is Becoming Infrastructure
forthcomingCRMs, FDEs, AI-native companies, and system-of-record turnover.
crmcontextinfrastructureai
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Context Graphs
forthcomingCapital One → TAO → customer context → agents.
graphcontextinfrastructure
From Plato to Lightfield
forthcomingService catalogs, internal context, and making knowledge queryable.
devtoolscontextagents