Jun 7 · thought
Agents need workflow state
The useful part often sits behind the chat: explicit tasks, ownership, state, and history.
A running list of restaurants, cities, films, music, links, work, and whatever else I want to remember.
3 entries · Thoughts
Jun 7 · thought
The useful part often sits behind the chat: explicit tasks, ownership, state, and history.
Jun 1 · thought
Customer context used to be a sales tool. It's turning into shared infrastructure that product, engineering, and agents all read from.
May 30 · quote
"A complex system that works is invariably found to have evolved from a simple system that worked." — John Gall